Field Service Engineer Technician
Onshore applicants only
Visa sponsorship
Engineering · Auckland, New Zealand · Full-Time · Discussed at interview · Visa: Employer sponsored · Applicants: Onshore applicants only
A growing Auckland business that supplies manufacturing, food and beverage, packaging and automation customers is hiring a Field Service Engineering Technician. The technician looks after the set-up, servicing and support of mainly coding, marking, laser and labelling technologies in use throughout New Zealand and Pacific Island territories such as Fiji, Samoa and Tahiti, with regular travel.
The equipment is sophisticated, an electro-mechanical production line system with an important software element, so the work covers sole-charge installs, software integration, repairs, customer training and help desk support. The employer holds Accredited Employer status with Immigration New Zealand, which makes sponsorship under the AEWV possible. It asks for immigration credentials to live and work in New Zealand, so only applicants already in New Zealand are considered.
Show your technical range on the CV: equipment installed, repairs and software upgrades completed and customers trained. Kampala engineering or industrial work can be listed. Prepare a field service technician CV with Build AI CV before you apply.
Key Responsibilities
- Carry out solo installation of complex electronic and mechanical coding and vision equipment on production lines, including software control integrations
- Independently install coding and labelling software solutions
- Use manuals, circuit drawings and diagnostic tools, applying electrical principles, to finish each installation
- Run training sessions for customers and for the company's own service and sales staff on safe, correct procedures
- Advise customers before purchase and support them afterwards
- Staff the help desk for customers and other field technicians
- Diagnose and repair electrical and mechanical problems, swapping parts, rewiring, replacing modular components and upgrading software and firmware
- Run Factory Acceptance Testing before shipping, and trial production runs at customers' sites
- Plan return visits and maintenance so downtime and production losses stay low
- Log stock movements and workflow paperwork promptly and correctly
Requirements & Eligibility
- A relevant university qualification
- Experience of at least 5 years with industrial coding and labelling technologies and their control software, installing and supporting them
- Proven fault-finding skills when linking coding software to coding and marking equipment
- Able to work remotely
- Able to work unsupervised
- Willing to work outside normal hours, including on an on-call roster
- A valid driver licence
- Immigration credentials to live and work in New Zealand
- A valid passport at all times
Apply: Apply by email · WhatsApp
Visa guide: New Zealand AEWV Guide for Ugandan Applicants